Amy E. Sparks

Freelance Writer

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Bridging the Communication Gap Between Technical and Non-Technical Audiences

I improve processes by bridging the communication gap between technical and non-technical audiences. I translate unfamiliar terms and documents into language that different audiences can understand.  Whether writing a one-page list of instructions or leading a methodology reengineering program, I work with all parties to ensure everyone succeeds. I use my business education, technical experience, and certifications in project management and ITIL to effectively communicate with everyone involved.